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Training & Support

A strong foundation and ongoing assistance build operational skills and confidence

Whether it’s a bright, colorful mall kiosk or warm, inviting bakeshop, a Woops! franchise location makes a statement in the community from its very first day. That’s why so much time and attention has been dedicated to creating a thorough, easy to follow training procedure for new owners.

Training begins with the Woops! corporate team as soon as a franchise is awarded. The new owner will begin to learn all the important back-office business operations, such as employee scheduling and inventory management, and then will move on to learning how to operate the on-site refrigeration unit for kiosks, as well as the storage and baking units that are utilized in the bakeshops.

Operating the physical space is a key focus of early onboarding

“We have put a lot of work into our training so that we could empower franchise owners from the very first day,” says Tal Avivi, Chief Design and Creative Officer & co-founder. “When we designed our kiosks, we made them completely our own so that they would not look anything like other carts you see in a mall. We train owners to operate every aspect of those, as well as the separate refrigeration unit, so that they are confident and in control of operations from the very outset.”

For bakeshop owners, that same attention to detail is present in every aspect of training, with additional instruction on preparing and presenting non-macron items that are ready to cook in the bakeshop’s specialized ovens, as well how to prepare Woops! branded coffees and teas.

Continual support helps grow onsite and offsite business opportunities

Once a Woops! franchise owner is up and running, the corporate support team stays in touch through training calls, an intranet for immediate communications, a regular newsletter and much more. They also engage in training around marketing and branding so that Woops! owners know how to maximize every opportunity not just for in-store sales, but to also take Woops! out into the community.

And finally, Woops! team also will step in with ongoing coaching to ensure that every franchise owner is meeting his or her financial and performance goals. And of course, the training includes how to prepare and serve all Woops! products to eager customers!

 

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